1. Introduction
York Engineering respects your privacy and is committed to protecting the personal information we collect from our customers, prospective customers, vendors, and website visitors. This Privacy Policy describes how we collect, use, share, and protect your information when you visit our website at www.yorkengr.com, engage our engineering services, or communicate with us, including by SMS text message.
By using our website or services, or by providing your information to us, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following categories of information:
A. Information You Provide
- Contact details such as your name, company name, mailing address, email address, and telephone number (including mobile number).
- Project-related information you share with us, including site addresses, drawings, specifications, photographs, and other materials related to engineering services.
- Billing and payment information necessary to invoice and receive payment for our services.
- Communications you send to us by email, phone, SMS text message, or through our website.
B. Information Collected Automatically
- Website usage data such as IP address, browser type, pages visited, referring URLs, and timestamps.
- Cookies and similar technologies, as described in Section 8.
3. How We Use Your Information
We collect the following categories of information:
- Provide, manage, and deliver our engineering services.
- Communicate with you regarding projects, proposals, schedules, deliverables, invoices, and other business matters.
- Send SMS text messages related to customer service and project updates (see Section 4).
- Respond to inquiries and requests.
- Maintain records and comply with legal, regulatory, and professional obligations.
- Improve our website, services, and customer experience.
- Protect our rights, property, and the security of our systems and personnel.
4. SMS Text Messaging Program
As part of our customer service, we offer SMS text messaging to customers with whom we have an existing business relationship. The following terms apply to our SMS program:
A. Purpose of Messages
SMS messages from York Engineering are used solely for customer service and project-related communications. This includes, but is not limited to:
- Project status updates and milestone notifications.
- Scheduling and coordination of site visits, meetings, or deliveries.
- Requests for information or documents needed to complete your project.
- Responses to inquiries you have submitted to us.
- Notices regarding invoices, payments, or account matters.
We do not send marketing or promotional text messages.
B. Consent
By providing your mobile telephone number to York Engineering in connection with our services, you consent to receive SMS text messages from us at that number for the customer service and project-related purposes described above. Consent to receive SMS messages is not a condition of purchasing any goods or services.
C. Message Frequency
Message frequency varies and depends on the status and activity of your project.
D. Message and Data Rates
Standard message and data rates may apply to each SMS message sent or received, in accordance with your wireless carrier’s rate plan. York Engineering is not responsible for any charges imposed by your carrier.
E. Opt-Out
You may opt out of receiving SMS text messages from us at any time by replying STOP to any text message you receive from us. After you send STOP, we will send you a confirmation message, and you will no longer receive SMS messages from us. If you would like to resume receiving messages, you may reply START.
F. Help
For assistance with our SMS program, reply HELP to any message from us, or contact us using the information in Section 12.
G. Supported Carriers
Our SMS program is available on most major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
H. No Sharing of Mobile Information for Marketing
York Engineering will not sell, rent, share, or otherwise disclose your mobile telephone number or SMS opt-in data to any third party for marketing or promotional purposes. Mobile information may be shared only with service providers that support our SMS program (such as our messaging platform vendor), and only as needed to deliver messages to you.
5. How We Share Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
- With service providers and vendors who perform services on our behalf, such as IT hosting, cloud storage, messaging platforms, accounting, and professional advisors, who are obligated to protect the information.
- With project partners, contractors, subcontractors, owners, or governmental authorities when reasonably necessary to deliver engineering services or comply with project requirements.
- When required by law, subpoena, court order, or other legal process, or to protect the rights, safety, or property of York Engineering, our personnel, or others.
- In connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to maintain project and business records, and to comply with applicable legal, tax, accounting, professional licensing, and recordkeeping requirements. Engineering project records may be retained for extended periods consistent with industry practice and applicable statutes of limitation and repose.
7. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the site, analyze usage, and improve your experience. You may set your browser to refuse cookies or to alert you when cookies are being sent; however, some portions of the site may not function properly without them.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.
10. Children’s Privacy
Our website and services are directed to businesses and adults and are not intended forchildren under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
11. Your Choices and Rights
Depending on where you reside, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of information we hold about you. To exercise any such right, or to ask a question about your information, please contact us using the information in Section 12. You may also opt out of SMS messages at any time as described in Section 4(E).
12. Contact Us
If you have questions or concerns about this Privacy Policy or our information practices, please contact us at:
York Engineering
4883 Old Highway Road, Suite A
Morgan, UT 84050
801-876-3501
Yolanda.york@yorkengineering.com
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this policy and post the updated version on our website. We encourage you to review this Privacy Policy periodically.
Note: This policy is a template and should be reviewed by qualified legal counsel before publication to ensure it accurately reflects your company’s actual practices and complies with all applicable laws and your SMS provider’s (e.g., Twilio, TCR/CTIA) requirements.